Returns and Refunds Policy

Thank you for shopping at Eyeshot.
Please read this policy carefully. This is the Return and Refund Policy of Eyeshot.

Digital Magazine

You can not be refunded for the magazine’s digital purchases unless there are problems with downloading of the magazine
We recommend contacting us for assistance if you experience any issues receiving or downloading our products.

Other products

All returns will be happily accepted if you contact us within 14 days of receiving your order. Items that are damaged in transport are the responsibility of the selected courier service. Eyeshot will not be held responsible for such misconduct.
All returns are subject to exchange for another size or product within the same price range, or a full refund excluding the shipping costs. Shipping costs will have to be covered in total by you, the customer, however, if it is determined that the fault is our part (damaged or wrong item), the shipping costs will be covered by us.

Important Stuff

Until it’s received by Eyeshot, the condition of the item you are returning is your responsibility. Eyeshot will not be held responsible for any goods damaged in transport, or any other damage applied to the goods before their arrival.
We will not replace items that have clearly been damaged from use, that are torn, stretched or stained. All products must be returned in their departure condition (from us) with the package case intact.
If in the meantime we run out of stock of the item that has been returned, we will offer you a coupon code, or any of the products from our store within the same price range of the item that’s the subject of the return.

International Shipping

1. All orders are processed and shipped up to two working days from the date when the order was placed. If you place an order on Friday or over the weekend, your order will be sent by Tuesday. We don’t ship on national holidays or any other day that the Post Office regards as a “non working” day. 2. Shipping rates can vary based on the location it’s shipped to, as well as the number and type of items you order (weight/size).

Contact us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By email: publisher@eyeshotstreetphotography.com
  • By visiting this page on our website: https://eyeshotstreetphotography.com/contact/